55 lines
2.0 KiB
Python
55 lines
2.0 KiB
Python
import os
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from twilio.rest import Client
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def send_alert_sms(to_phone: str, room_title: str, room_link: str = None, client_email: str = None) -> bool:
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"""
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Sends an SMS alert using Twilio notifying the client of an issue and support room creation.
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"""
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account_sid = os.environ.get("TWILIO_SID")
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auth_token = os.environ.get("TWILIO_ACCOUNT_SECRET")
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from_phone = os.environ.get("TWILIO_PHONE_NUMBER") # Requires your Twilio sender phone number
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if not account_sid or not auth_token or not from_phone:
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print("Twilio environment variables (TWILIO_SID, TWILIO_ACCOUNT_SECRET, TWILIO_PHONE_NUMBER) missing.")
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return False
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if not to_phone:
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print("No recipient phone number provided for SMS.")
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return False
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# --- PRINT LINK/INFO BEFORE SENDING ---
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print("\n" + "="*50)
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print(f"[Twilio] Preparing SMS for: {to_phone}")
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print(f"[Twilio] Room Title: {room_title}")
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if room_link:
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print(f"[Twilio] Room Link: {room_link}")
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else:
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print(f"[Twilio] Link: Invitation email sent to {client_email or 'client inbox'}")
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print("="*50 + "\n")
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# --- BUILD SMS CONTENT ---
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body = (
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f"Alert: A technical issue occurred with your SmartWave equipment/microwave. "
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f"A support chat room '{room_title}' has been created to assist you.\n\n"
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)
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if room_link:
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body += f"Join chat room: {room_link}\n"
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if client_email:
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body += f"An invitation link has also been sent to your email ({client_email})."
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else:
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body += "An invitation link has been sent to your inbox."
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try:
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client = Client(account_sid, auth_token)
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message = client.messages.create(
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body=body,
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from_=from_phone,
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to=to_phone
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)
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print(f"SMS sent successfully to {to_phone}. Message SID: {message.sid}")
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return True
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except Exception as e:
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print(f"Failed to send SMS via Twilio to {to_phone}: {e}")
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return False |