better Webex

cloud/APIs/webex.py

@@ -66,7 +66,7 @@ class WebexManager:
         new_doc = self.save_tokens(res.json())
         return new_doc["access_token"]
 
-    def create_support_room(self, client_name: str, client_email: str) -> str:
+    def create_support_room(self, client_name: str, client_email: str, alert_type: str, alert_message: str, alert_id: str) -> str:
         """Creates a team support room and invites the client and yourself."""
         access_token = self.get_access_token()
         headers = {
@@ -79,12 +79,13 @@ class WebexManager:
             f"{self.base_url}/rooms",
             headers=headers,
             json={
-                "title": f"Smartwave Support: {client_name}",
+                "title": f"Smartwave Support: {client_name} - {alert_type} ({alert_id})",
                 "teamId": self.team_id
             }
         )
         room_res.raise_for_status()
-        room_id = room_res.json()["id"]
+        room_details = room_res.json()
+        room_id = room_details["id"]
 
         # 2. Add Client via email (Webex sends invite if user does not exist)
         if client_email:
@@ -103,13 +104,39 @@ class WebexManager:
             )
 
         # 4. Optional: Send initial welcome message in the room
+        self.send_message(
+            room_id,
+            message=f"Support room initialized for {client_name}. An agent will be with you shortly.",
+            access_token=access_token
+        )
+        self.send_alert_info_message(room_id, alert_type, alert_message, alert_id, access_token=access_token)
+
+        return room_details
+
+    def send_message(self, room_id: str, message: str | None = None, markdown: str | None = None, access_token: str | None = None):
+        # Fetch the token so it auto-refreshes if needed
+        if not access_token:
+            access_token = self.get_access_token()
+        headers = {
+            "Authorization": f"Bearer {access_token}",
+            "Content-Type": "application/json"
+        }
+        
         requests.post(
             f"{self.base_url}/messages",
             headers=headers,
             json={
                 "roomId": room_id,
-                "text": f"Support room initialized for {client_name}. An agent will be with you shortly."
+                "text": message,
+                "markdown": markdown
             }
-        )
+        ).raise_for_status()
+        
+    def send_alert_info_message(self, room_id: str, alert_type: str, alert_message: str, alert_id: str, added_alert_info: bool = False, access_token: str | None = None):
+        """Sends a structured alert info message to the specified Webex room."""
+        if added_alert_info:
+            message = f"Additional Alert Details:\n- Type: {alert_type}\n- Message: {alert_message}\n- Alert ID: {alert_id}"
+        else:
+            message = f"Alert Details:\n- Type: {alert_type}\n- Message: {alert_message}\n- Alert ID: {alert_id}"
 
-        return room_id
+        self.send_message(room_id, message=message, access_token=access_token)